e-formas.lv

Customer service survey

We continually strive to improve our services to meet customer demands and expectations and it is through your valuable input/feedback that we are able to evaluate the level of service we provide.

The customer feedback form allows you to tell us what you think about the service we provide.

Reason for contacting / visiting the Customer Service Centre:

Lodge an application / booking form
Seek assistance or information
Make a payment
Request a service
Other
How did you access the Customer Service Centre?

Phone
In Person
How long did you wait before speaking to a Customer Service Officer?

0-2 minutes
2-5 minutes
more than 5 minutes
How did you feel about the length of time you waited?

Excellent
Very Good
Satisfactory
Unsatisfactory

Please rate statements bellow:

Do you have any suggestions on improving our service delivery?

Jā
Nē
If yes, please record your ideas:
If you have a compliment or any further feedback about our service, please record the details below:
Would you like a reply to your comments?

Yes
No
If yes, please ensure you complete your contact details below:
Given Name:
Surname:
Telephone:
E-mail address:
Address:
Thank you for taking the time to complete our customer feedback questionnaire.

	Excellent	Very Good	Satisfactory	Unsatisfactory
How would you rate the Customer Service Officer's level of knowledge?
How would you rate the courtesy and friendliness of the Customer Service Officer?
Overall, how would you rate the level of customer service provided?

e-formas.lv

Customer service survey

Thank you for taking the time to complete our customer feedback questionnaire.